RagingWire Enterprise Solutions is a leading California datacenter offering enterprise class colocation server hosting solutions and services. Our elite datacenter facility features an industry leading N+2 redundant power, cooling, and network control infrastructure, and advanced physical and logical security systems including biometric screening, 360° high definition CCTV, and 24x7 on-site security personnel. Our location in low cost, seismically stable Sacramento makes RagingWire’s carrier neutral data center an attractive alternative to a San Jose data center, San Francisco data center, or other Bay Area data center. RagingWire’s data center hosting operations are SAS 70 Type II and ISO 17799 compliant, and we offer a full complement of data center services including shared or dedicated storage, data backup management, and server and network monitoring.
About Us Press Room Press Releases: 2007 RES Help Desk Provides Competitive Solutions to Off-Shore Technical Support
RES Help Desk Provides Competitive Solutions to Off-Shore Technical SupportSACRAMENTO, California (April 3, 2007) RagingWire Enterprise Solutions, Inc. (RES), a premier IT outsourcing provider of collocation, server hosting, and on-demand solutions, today announced it has expanded its core set of Help Desk Service offerings to provide enterprise companies with a high quality, competitive solution to off-shore IT support. RagingWire’s high touch Help Desk Services provide fully customized 24 x 7 global technical assistance that enables clients to reduce overhead expenses and improve first call resolution rates that enhance daily business productivity and efficiency. “Companies outsourcing their help desk are basically looking at two things – quality of service and price,” said Yatish Mishra, president and CTO of RagingWire. “RagingWire’s Help Desk Services have successfully competed with off-shore providers on both quality and effective cost per call resolution. By adding a highly experienced and trained staff of certified Help Desk technicians to their IT department, our clients are able to reduce overall costs by eliminating the number of calls to the help desk and streamlining support procedures that are critical to their daily operations.” Over the past five years, RagingWire’s Help Desk Services have grown an average of 85% year-over-year. The company’s ability to win new business is a result of its strong commitment to provide highly efficient, cost-effective Help Desk solutions and high customer satisfaction scores. “Companies competing in today’s global marketplace understand the importance of having a qualified support staff in place to maximize the effectiveness of their enterprise,” said Doug Adams, vice president of sales and marketing for RagingWire. “RagingWire’s highly innovative Help Desk toolset and U.S.-based technicians allow for a premium experience unmatched by off-shore help desk providers. We provide a nonscripted, highly flexible Help Desk solution that supports custom applications and seamlessly integrates into their current IT environment.” About RagingWire |
